f998's Privacy Policy — Keeping Your Information Safe
Here we transparently explain how we collect your personal information, what we use it for, and how securely we protect it.
1 Introduction & Scope
f998 is a safe and reliable online gaming platform for players in Bangladesh. We believe your personal information is your property, and protecting its privacy is our primary responsibility.
This privacy policy applies to the use of the f998 website and its related services. When you register on the f998 platform, use any service, or contact us, you consent to the processing of your information under this policy.
Please read this policy carefully. If you have any questions, contact our support team — we are available 24/7 to assist you.
2 What Information We Collect
f998 collects only the information necessary to provide its services. The types of information are described below:
Identity Information
The name, date of birth, and contact details you provide at registration — used for account verification and management.
Contact Information
Email address — used for account notifications, security alerts, and support services.
Financial Transaction Information
Deposit and withdrawal records, mobile wallet identifiers (bKash, Nagad, Rocket, Upay) — for processing transactions and preventing fraud.
Technical & Usage Information
IP address, device type, browser version, platform activity logs — for security and service improvement purposes.
Verification Documents
National identity card or equivalent proof of identity required for account verification — stored in encrypted storage.
Support Conversations
Records of your communications with us via live chat and email — to ensure quality of service.
3 How We Collect Information
f998 collects information in the following ways:
- Directly from you when you fill in the registration form.
- Through payment services during deposits and withdrawals.
- Automatically while browsing the website (cookies, log files).
- Through communications with the support team.
- From documents submitted for identity verification.
4 Purpose of Using Information
Collected information is used only for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create and verify accounts and ensure uninterrupted access. |
| Transaction Processing | To ensure safe and fast processing of deposits and withdrawals. |
| Security & Fraud Prevention | To protect accounts and detect and prevent unauthorized access and fraudulent activity. |
| Service Improvement | To improve platform performance, gaming experience, and user satisfaction. |
| Legal Compliance | To comply with applicable laws and regulations and meet regulatory requirements. |
| Responsible Gaming | To monitor player activity and activate responsible gaming tools. |
| Customer Support | To answer your questions and resolve issues promptly. |
5 Data Storage & Security
f998 uses SSL encryption technology to keep all data secure. Your information is stored on encrypted servers and only authorized staff can access it for necessary purposes.
We follow these security measures:
- AES-256 encryption for data transfer and storage.
- Access controls — only relevant staff can view specific data.
- Regular security audits and testing.
- Automated monitoring systems to detect suspicious activity.
- Strict agreements governing data sharing with third parties.
Data retention periods are determined by legal requirements and service needs. Even after an account is closed, certain data may be retained for a specified period to meet legal obligations.
6 Sharing Data with Third Parties
f998 never sells or rents your personal information. Data may be shared with third parties only in the limited circumstances listed below:
- Payment Service Providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to process your transactions.
- Technology & Infrastructure Partners: Shared with trusted partners for server hosting, identity verification, and fraud prevention services — under strict confidentiality agreements.
- Legal Authorities: In cases of court orders or legal obligations — only the necessary information.
Any third party must adhere to our privacy standards and refrain from using your information beyond the specified purpose.
7 Cookies & Tracking Technologies
The f998 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the user experience.
Essential Cookies
Essential for login sessions and security. Without these, the service cannot function properly.
Functional Cookies
Used to remember your preferences and settings, such as language selection.
Analytical Cookies
Collect anonymous information about website usage to help improve the platform.
You can disable non-essential cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.
8 Your Rights
As a user of f998, you have the following rights:
Right to Access
You may request a copy of the information we hold about you.
Right to Rectification
If your information is inaccurate, you may request a correction.
Right to Erasure
In certain circumstances, you may request that your information be deleted — subject to legal obligations.
Right to Object to Processing
In certain circumstances, you may object to the processing of your information.
Right to Data Portability
You may request your information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily restricted.
To exercise these rights, email us at [email protected]. We will respond to your request as soon as possible.
9 Protection of Minors' Information
f998 provides services only to those aged 21 or above. We do not knowingly collect or process information from minors.
If we learn that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed. If you suspect a minor is using this platform, please notify us at [email protected].
10 International Data Transfers
Servers located in various parts of the world may be used to operate f998's services. Even if your information is transferred outside Bangladesh, the same standards described in this privacy policy will apply.
For international data transfers, we ensure that the receiving party maintains adequate security measures and that the privacy of your information is protected.
11 Security Incident Response
In the event of a data breach, f998 will take immediate action:
- Determine the nature and scope of the incident.
- Take swift technical steps to limit the damage.
- Notify affected users in a timely manner.
- Review and improve security measures to prevent recurrence.
12 Changes to the Privacy Policy
f998 may update this privacy policy from time to time. If any significant changes are made, we will send a notification to your registered email and the updated date will be reflected on this page.
Continued use of the platform after changes will be taken as your consent to the updated policy. We therefore recommend reviewing this page regularly.
13 Contact Us
For any questions about this privacy policy, requests regarding your information, or any concerns, please contact us:
Live Chat: Available 24/7 — in Bengali and English.
We will do our best to respond to your request as soon as possible.
This privacy policy applies to all services on the f998 platform. For more details, please also see our Terms & Conditions and Responsible Gaming pages.